Delete Your ZYM Account

Delete your account

Enter the email or mobile number on your account. We’ll text an OTP to the phone number on file to confirm it’s really you before anything is deleted — this can’t be undone.

What gets deleted

• Your profile — name, email, date of birth, profile photo (file removed, not just the reference)
• Aadhaar number and the uploaded ID document itself
• Gender, address, height, weight, blood group, emergency contact
• Sign-in access — you’re immediately signed out everywhere

Your mobile number is kept on file even after deletion, disconnected from your name, email, and other personal details. Content tied to your account — community posts, AI Coach conversations, attendance and order history — is disassociated from your identity rather than separately erased, since some of it may need to stay in your gym’s records. To have specific content (including your phone number) removed too, email us (see below) after deleting your account.

What we keep, and why

Payment and transaction records are retained after account deletion where required by Indian tax and financial record-keeping law, or to resolve an open dispute — never for marketing or any other purpose. Everything else is fully removed. See our Privacy Policy for the complete data-retention policy.

Partial deletion, or trouble with the form above

If you want specific data removed without closing your account entirely — for example, just your Aadhaar document, or a specific community post — or the form above isn’t working for you, email servicetech@functionxtechnologies.com from the email on your account and we’ll handle it directly.